Refund Policy

Last updated: 30 April 2026

1. Cancellation refunds

Cancelling an active subscription refunds the value of unserved meals to your original payment method. UPI refunds clear in 1–3 business days; debit/credit card refunds in 5–10 business days. Razorpay confirms each refund via webhook and we stamp the timestamp on your order detail page.

2. Skipped meals

Meals you skip within the chef-set cutoff (typically 12 hours before the delivery slot) extend your subscription by one day each. You do not lose the paid meal value.

3. Chef pause or cancellation

If a chef cancels a scheduled meal (illness, FSSAI hold, family emergency), we automatically refund the missed meal as wallet credit by default, or to your original payment method on request via support.

4. Failed delivery

If we mark a delivery failed (no agent claimed within 60 minutes, agent SOS, delivery returned undelivered), the meal is fully refunded to the original payment method within 24 hours. Our ops team will message you on WhatsApp to confirm before processing.

5. Quality issues

If a meal arrives spoiled, contaminated, or substantially different from the photo, message ops within 2 hours of delivery via Help → WhatsApp. We refund the full single-meal value after a brief review of the chef's photo proof and your description. Chef photo plus delivery GPS proof is captured for every delivery and is your primary evidence.

6. Custom orders (cakes, sweets, party platters)

Custom orders are accepted by the chef on confirmation. Cancellation rules depend on lead time:

More than 48 hours before the scheduled delivery — full refund. 24–48 hours — 50% refund (covers chef's ingredient cost). Less than 24 hours — no refund as the chef has already begun preparation. Quality-issue refunds for custom orders follow rule 5.

7. Tip refunds

Tips are paid directly to the delivery partner after the meal is delivered. If the linked delivery is later marked failed, the tip is automatically refunded to the subscriber's wallet. Otherwise tips are non-refundable once paid.

8. Refund methods

Refunds always go back to the original payment method (UPI, card, or net banking) used at checkout. Where the original method is no longer valid (closed bank account, expired card), we credit the refund to your BojanBox wallet, which can be applied to future orders or withdrawn to a working UPI account.

9. Disputes

If a refund request is not resolved within 14 days, you may escalate to the BojanBox Grievance Officer at privacy@bojanbox.in. We respond within 30 days as required under the Consumer Protection Act 2019.